How to implement an ERP software without failing
November 4, 2016
One of the goals of every organization is to have a system where information can be retrieved in the shortest period of time. But what do you do when the information you require from your central database isn’t easily accessible? What do you do when your current system can no longer support your business needs?
Transition from one stage to another isn’t always easy. Itâs just like an emergency relocation to another city with all your properties; sometimes, your important things get damaged. But if you have done careful preparation, all your items have the tendency of being safe. It is the same for an organization that wants to implement a new Enterprise Response Planning (ERP) software.
The success of this implementation lies in its preparation or planning in moving from the old to new system. The implementation of the software requires changes in the current system and depends on a number of factors such as: the size of the organization, the budget of the organization, the number of modules required, and the time frame of the change process. No matter the factor, we got you covered in this article because a well designed implementation plan is the key to success.
Consultation or selection of team: Some organizations prefer to source for consultants to carry out the responsibility of studying the current system and designing what the new system should be like. Because of low budget, some organizations select their own team which may comprise staff from different departments. One of the reasons for implementing a new ERP software in an organization is because the current system has limitations or has become outdated and gets difficult when it is being used. Knowing when to make an implementation is vital. The team must answer questions such as: is the cost of maintaining the old system higher? Is the software outdated? Is it faster to do work manually when compared to the system? Lack of understanding of what is required will lead to the failure of the implementation.
Software Vendor selection: looking for the right ERP vendor is vital and this will be based on the report of the consultant or team. Since each ERP software has its uniqueness , you have to choose the one which will perfectly solve the problem at hand. In choosing a vendor, you must check their records and years of experience, not forgetting reviews from other clients. The vendor should provide at least three clients they have worked with so as to be sure they have the ability to perform the implementation.
Implementation: This begins when there has been an agreement between the organization and the software vendor. Implementation should be in phases, to ensure smooth transition. The implementation comes with a lot of changes, therefore the organization must be in pace with that change.
Training: After implementation, there should be a training session with the team members of the project or those who will be in charge of the system. Training should not only be documented, but must be a physical practical session for those involved. Learning to operate a new system takes time, therefore enough time should be allocated to it to ensure smooth operation. There should be an operational support group which will be available, in case other employees need to be taught.
Common Mistakes While Implementing ITIL Solutions in Your Organization
July 16, 2016
Being certified in ITIL will allow you to integrate a number of operational improvements in your organization. But it does not always go according to plan. The desire to show your enthusiasm and apply what you have learned can backfire if you do not do so carefully.
Take a look at 4 of the most common mistakes you can make when applying ITIL knowledge in your organization.
1. Assuming ITIL is the solution to all your problems
ITIL is not a magic wand which will solve all your problems once you have a certificate for it. It is merely a set of guidelines and best practices in IT service management which allow you to tackle these problems effectively. You could implement the best solution after a lot of consideration and it could still fail. No matter how highly certified you are, the implementation of ITIL practices differs from one organization to another. The results are also vastly different based on the follow through.
2. Forming new teams
ITIL is a practice which has to be included in your day-to-day activities. Anyone can be a part of the process. But a lot of times, you end up forming a new team to implement ITIL. There is absolutely no need for a new team because you can include employees who are smart and willing to learn, not necessarily trained in ITIL, to implement solutions. If you do form a team, ensure the people you select are able to fit into roles such as project managers, owners, stakeholders etc.
3. Not assessing risks
When you are implementing a change in your process, it is necessary to assess the amount of risk involved. You should always ensure there is a backup in case the proposed solution fails. Consult enterprise managers and senior management to have a level of accountability where the change has a greater risk. Failure to do so can lead to a breakdown in productivity and impact the business negatively.
4. Integrating ITIL in every single process
Once you have learned the importance of ITIL and its advantages, you may be tempted to implement it in each and every process. This is not necessary because some processes may already be successful and do not need any additional interventions. Before implementing solutions analyze where ITIL can be used and apply it there effectively.
There are a number of service providers who specialize in training and providing ITIL certification in Singapore. Millions of certified professionals all over the world already use it successfully in their organizations. By improving customer satisfaction, communication, and reducing costs, ITIL offers many benefits, but only if it is applied properly.
Top 5 Self-Payment Kiosk Software for Banks
July 1, 2016
Banking services are now more user friendly thanks to the self- service payment kiosks. Listed here is the top five self-payment kiosk software for Banks.
1. LiveWire Kiosk: The software offered by LiveWire combines digital signs with mobile and web apps. As a result the banks have control over real time management of social media, CRM, and other services. Representatives in a Bank can now focus on handling complicated situations instead of answering common customer queries. Through this software, a customer can view their account details, change PIN and avail other services.
2. Meridian: A pioneer in kiosk software solutions, Meridian has been leading the industry for the past 25 years. Kiosks manufactured by Meridian have a global appeal. The software solution offered by the North Carolina based company aids customers in expanding their outreach and brand presence. Software solutions offered by Meridian include MzeroManage (remotely monitors performance), MzeroPlatform (software for security) and MezoCreate (development of Customized software). Customer support offered by the company is best in class with round the clock on-site and off-site assistance.
3. Moki: US based Moki Mobility offers kiosk solutions that run on iPad tablets and Android. Marketing strategies are evolving to include smart phones and iPad screens as an economic alternative. Instead of installing a number of Kiosks for customer queries in banks, iPads in the same number meet the purpose at half the investment. Moreover, these devices can be accessed and controlled from remote locations. Features offered by Moki are remote access, onsite printing, touch screen, secure browsing, virtual keyboard, wireless access and usage reporting.
4. RedyRef Interactive Kiosk: Founded back in 1920, the US based software and hardware giant RedyRef offers kiosk management solutions that are easy to install, ADA compliant and accessible. The features offered include reservation of activities, remote access, onsite printing, order fulfillment, secure browsing, user reporting and touch screen interaction.
5. Provisio: Installed in Banks and mobile companies, Provisio is a market leader in providing remote access and management, secure kiosk and digital signage. The software solution SiteKiosk is specific for maintaining security lockdown of information in kiosks that are in the public domain. Online banking to check banking details is made easy by SiteKiosk. The user friendly nature of the software has found acceptance with the older conservative generation as well. SiteRemote, another software solution, offers control, configuration and management of information displayed at the kiosk.
Banking solutions offered by self-service payment kiosks, top 5 self-service payment kiosk software
Cloud Computing and ERP
June 27, 2016
Software and information technology have progressed in leaps and bounds. Different software and even a collection of software are used by organization to achieve business and process accuracy. Software applications are customized by a dedicated team of engineers in every organization, to achieve the best level of efficiency and accuracy. This in turn further helps in the smooth running of business. This yields more revenue and thereby ensures success and growth for an organization. One such suite of application is the Enterprise Resource Planning (ERP) software.
Businesses grow in Singapore. It has for a long time been the commercial capital of Asia. This is because it has the environment that is conducive for companies to establish themselves and grow there. The policies formulated by the government ensure that Singapore has minimal corruption and even tax issues are not a headache for businessmen. For these reasons Singapore has always been one of the favorite places for businessmen.
Business and software are intrinsically connected in the modern times. Many processes that were earlier regulated and maintained by human beings can be done in a jiffy by advanced applications. A collection of such applications to maintain various processes in an organization is ERP software. ERP software in Singapore is very common. As Singapore is commercially very ripe, for businesses to run successfully it is important for organizations to be able to manage their information judiciously. For this ERP software is much needed.
Cloud Computing and ERP
Cloud computing is a much talked about topic in the present times. It is also called on-demand computing. It functions on the premise of using the internet to store data provide computing resources that are shared. Cloud computing covers from emailing to photo sharing on a social networking site. It encompasses the huge arena of hosting a computing infrastructure of a corporation functioning worldwide, from remote data centers.
Singapore has many large global enterprises. ERP is an enterprise software as it is mainly used by large enterprises. ERP software in Singapore is slowly moving towards cloud computing as many multinational firms are functioning in Singapore. Cloud ERP ensures that the company’s processes like accounting, supply chain, human resource management, and manufacturing are run through cloud. This ensures that the data is never lost due to malfunctioning of a software or hardware as the data is stored in the World Wide Web. Hence cloud ERP is the new technology that is soon going to take over the world.
Little History Of The Self Service Kiosk That Is Interesting
June 24, 2016
What is it? – Self Service Kiosk is a terminal that is computerized which can feature all the exceptional software and hardware developed to exhibit in the public for accessing any kind of information and any kind of application to communicate, commerce, education and entertainment. Initially they were designed like the telephone booths and now are the days where they are being used whilst sitting on a chair or bench at the own comfort.
Where it is Kept and what is the use? – The self service kiosk or interactive kiosk is used by people and in the place of high foot fall. So, strategically the kiosk is placed in airports, metro stations, multiplexes and airports etc. Kiosk being technologically integrated helps in performing many unique and wide ranges of roles. For example, if it is a heavy traffic multiplex it is highly impossible to give the ticket for online booked show in a theatre, that too manually. So few cinema theatres do have the Kiosk option which can give the ticket by input of a code and online booked number which save time and rush. Owners can have many specifications to meet the requirements of their business. Few may require a bill acceptor while the other a card reader, so it is easy to design a Kiosk as per the need.
History – The first and foremost self service kiosk was seen by many visitors, students and teachers of University of Illinois during an Urbana Campaign. It was then led by Murray Lappe, Student, Pre-med. It is designed on a Plato Computer which was made accessible through a touch screen made of Plasma. This display panel was first invented by Donald L Bitzer at University of Illinois. The kiosk allowed everyone who wants to seek information regarding the movies, courses, extracurricular office to bus schedules and other directory related stuff.
The first commercial use was a conceptual project designed and developed by a retailer of the shoe named Florshem Shoe Co. It was led by a most ingenious executive vice president in 1985. It was manufactured, created and customized with the help of ByVideo Inc resided in Sunnyvale of California. It was a huge network built even though the first commercial kiosk; as huge as 600 Kiosks as a network. With these Kiosks a customer can actually buy whatever shoe they want, that which is not available based on the retail stock or location. Any shoe can be selected by the choice of colours and size and a payment should be made on the Kiosk only. The payment made will directly reach the mainframe for the immediately following day either as a home delivery or in few cases as the store delivery. It lasted for 6 long years in many locations.