Microsoft Dynamics 365 and its Benefits
March 19, 2018
Microsoft is probably what we hear about most of the time. However, have you already come across the term Microsoft Dynamics 365? Well according to Margaret Rousse, Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools. Now in this article, we are going to discuss about why we should choose MS Dynamics 365 and its benefits as well.
One vendor for Microsoft Dynamics is Hitachi ICT. Hitachi ICT Microsoft Dynamics CRM is a Microsoft Dynamics partner who are established in this field and they have consultants whom you can enquire with regarding the solutions your company requires. If you are serious about finding a partner for Microsoft Dynamics CRM Singapore, you should check them out at their site.
To start, Redspire CRM will give us some reasons on why we should choose Microsoft Dynamics 365.
Why choose Microsoft Dynamics 365?
Microsoft Dynamics 365 is a customisable end to end suite of business applications that finally brings together operational processes and customer engagement.
The two core components of the Enterprise edition are the industry favourites Dynamics AX and NAV. Each app delivers its own solid Microsoft Dynamics value but the real jewel in the crown is the way that the Common Data Model supports the integration of every app. Businesses can collaborate better, report more accurately, automate more successfully, improve productivity and identify opportunities and weaknesses. Read more here.
In the article above, there is a brief description on how MS Dynamics 365 could help in your sales, customer service, marketing, filed service, financials, project service, operations, and a lot more. But you could also view a more detailed explanation of each by clicking individual buttons on the page. Now, Eclipse is going to give us seven additional benefits of using MS Dynamics 365 CRM.
7 Benefits of Using Microsoft Dynamics 365 CRM
No matter in what industry your organization operates, customers are your most important asset and managing those customer relationships is the foundation for growing your business. A CRM (customer relationship management) solution can help collect, organize and manage all of your customer data, but an integrated CRM solution that is connected across all parts of your business from finance to operations, can do so much more. Here are 7 benefits of using Microsoft Dynamics 365 to transform your business.
- Connected Operations
Microsoft Dynamics 365 is a cloud-based solution that combines both CRM and ERP capabilities into one seamless application. It removes traditional barriers and unites the front office and the back office with a single end-to-end system for managing every aspect of your business including:
- Customer Service
- Field Service
- Finance Read more here.
One benefit mentioned above is that MS Dynamics 365 has an enhanced customer service. As mentioned earlier, they have a 360 degree view of their customers. That would be a good thing for they will be able to manage and monitor well what their customers’ wants, needs, issues, and concerns.
Lastly in this article, Power Objectives will tell us why CRM for Microsoft Dynamics 365. Let us read below.
Why CRM for Microsoft Dynamics 365?
First, Why CRM?
The value of CRM in an organization
In today’s market, customers have more options than ever when choosing the companies they choose to do business with. Because of this, it is essential that an organization fully understands their customers from the first interaction through the last interaction and across the organization. Customer relationship management (CRM) systems allow for easy information tracking and sharing to ensure that each interaction with a customer is meaningful, productive, and pleasant.
More than just salesforce automation
Traditionally, CRM systems have been regarded as sales tools for accessing a pipeline or activities specific to the sales process. Today, companies are increasingly seeing exceptional value in sharing information throughout the entire organization. The use of a CRM is spreading beyond the traditional sales department. Although specific information needs will differ from one role to the next, more often than not customer information can and should be shared beyond sales. Read more here.
First of all CRM stands for customer relationship management and it is really important for each and every business. So CRM can help with Microsoft Dynamics 365’s sales, marketing, and customer service, field service, project service, and many more. Say for example, CRM does something for a Microsoft stack like Skype. This tool is for communication and Dynamics 365 makes Skype more convenient too. Anyways, MS Dynamics 365 is a very useful for any business that is why we should not hesitate to choose it.
Why Should You Install a Self-Payment Service Kiosk in Your Restaurant?
November 17, 2017
How can you use face recognition system to keep your house secure?
November 16, 2017
A face recognition system can help you in multiple ways and mostly people use it for safety and security purposes. The face recognition system has proven to be very helpful in public places such as airports, office buildings and many more such places which sees a lot of footfall at various times of the day. It can be of great assistance to the police and security personnel who may find it difficult to monitor and take care of the security of buildings which are huge and have various floors.
When a face recognition system in installed in a house it can have various usages and purposes and usages, the primary being security. But one needs to keep in mind that in a house the dynamics are very different and all the sensitivities of the house members need to be kept in mind before installing it inside the house. If a house member is denied entry inside the house it might cause a problem in the personal relationship. There can be scenarios when guests are denied entry because the face recognition system was not fed with the data to allow entry to a particular person.
Let us see the various ways a face recognition system can be helpful in the house.
Primarily it can make your house more secure in terms of who is allowed entry inside the house
There are households where cleaners and cooks are asked to enter the house and do their work in the absence of the house owner. Especially if the owner works somewhere or has odd hour shifts where she is required to work in graveyard shifts and is not able to do any house work. In those cases a face recognition system can be helpful in letting only authorized people in such as cooks or house keepers who come to work at the house regularly. It keeps the house owner assured about her safety and she does not have to hand over keys to just anybody she does not trust.
When you share your house with people there is a higher risk of unknown people entering your house
There are many houses which are shared by multiple people and the have their respective guests whom they want to bring inside the house. When a face recognition system is installed in such houses all the house owners know who is entering and leaving the house, because they can find the record from the database which is being fed to the system to let people inside the house. Thus in such case the system keeps all the house members informed about the guests and their entry and exit time.
If you want to secure a particular room which has some information or goods which need to be protected and safeguarded you can install the face recognition system in that particular room and give only a few people access to it. You can restrict the entry of people to that room and you can rest assured that no one will be able to enter the room without you knowing about it or without your permission. A face recognition system can bring in a lot of security inside your own house and help keep it safe and secure from intruders.
Thus these are the various advantages of the face security system and this is how it can safeguard your house from various kind of unwanted elements and intruders who have an eye upon your precious goods or some valuable data and information that you want to secure.
What is Integrated Security Management System
August 8, 2017
Technological advancements do help us a lot but at the same time, they can also pose various types of security threats is an undeniable fact. In this context, organisations all over the world including those in the UK are seeking the help of competent security management companies like Clear View to put in place systems such as the Integrated Security Management System or ISMS.
What is Integrated Security Management System?
The Integrated Security Management System together with a access control system manages almost all the electronic as well as the physical security aspects of an organisation using a single GUI or Graphical User Interface. Companies can visit http://www.attsystemsgroup.com/integrated-security-management-systems-isms/ OR RSVP now to place their orders.
Choosing the ISMS
Companies may be overwhelmed when they are confronted by the technical options available to them while choosing the system. Managers have to take into account the opportunities and benefits available to them while choosing and getting the integrated system implemented. They must be certain that the options they choose perfectly fulfill their security requirements.
Another aspect that complicates the decision making process is that security systems have been undergoing rapid changes in recent times. At the same time, a point that can bring solace to companies is that these integrated systems are becoming standard IT products that can be run over a wireless system or a LAN or a WAN.
Features of the ISMS
1. The system takes care of the tasks like watching and reporting the traditional systems such as CCTV, PIDS, access control, ANPR, intercoms, Fire, visitor management etc. Apart from taking care of these traditional systems, it also monitors peripheral and IT equipment that include switches, servers, UPS’s and power supplies.
2. The system consists of mapping screens that display all the alarms and devices as well as an audit log that records all the operator actions. The audit log records and transmits alarms, events and all the status reports also. This means companies that make use of the system can rest assured that they can get up-to-date information and notifications of security breaches, if any. They can even know trivial things like the failure of a UPS battery.
The Current Scenario
Manufacturers of these systems have geared up to come out with innovative products like the Integrated Security Management Systems or the ISMS.
Advantages of the ISMS
1. The main advantage of the new generation products like the ISMS is that they are all-encompassing which means they take care of all the aspects of security of an organisation.
2. One additional advantage is cost reduction thanks to the elimination of expensive manual processes.
3. Companies that get these innovative systems installed will have a single user-interface for viewing all the alarms. Similarly, events of access and intrusions can be video-recorded also. This reduces the burden of security officers while responding to security breaches, if any.
2017 Video surveillance trends in Asia-Pacific
August 2, 2017
Although the history of video surveillance is a brief one, having arrived on the scene just a few decades ago, it has managed to keep its head above the water when faced with shrewd business and technological changes. Not only has it overcome the initial pinches in traditional cameras but it has been able to open up new applications for the dynamic demands of novel fields of the digital age. And the momentum gained shows no signs of slowing down at any time soon. Predicted early in the year by experts in the field, video surveillance (CCTV video analytics) equipment demands will likely continue to escalate in 2017.
Below are some interesting trends in video surveillance for 2017 that were predicted and which have continued to draw attention.
1. Cyber Security
With major avenues like bank transactions, shopping, trading, etc. being digitalized the threat of hacking and cyber-theft has raised the concern of the masses. With numerous cloud services, customers are increasingly demanding online access and control of their systems. This has generated a market for cyber security to safe guard the identity and information of the everyday Joe in addition to that of the multimillion dollar companies. Cybercrimes which were unheard of a couple of decades ago are on the cusp of rampaging. Consequently, technology companies have developed and are providing security measures to protect clients.
2. Protection through Video Monitoring
Cities worldwide have been seen installing security cameras that are capable of surveying large crowds with a access control system while being able to spot and alert human personnel to suspicious activities. In addition, the facial recognition tool plays an important role in the hunt for terrorists. Large security task forces use video surveillance armed with these helpful tools to ensure the safety and order of the public.
3. New Markets
New markets for video surveillance have come into being largely due to the concept of the Internet of Things (IoT). As described by different sources, video can be integrated with IoT systems to provide information for corporate and business needs, while additionally providing intelligence for businesses through heat mapping and people-counting, leading to smart strategies.
4. Solutions Integrations
Customization in the wake of solutions integrations allowed video surveillance to gain further popularity with customers and as predicted has continued its steady rise. The importance of integration is that it allows consumers to choose from an array of technology, both software and hardware, thus ensuring that all requirements are fulfilled while maintaining network design compatibility.
Frequently Asked Questions on Integrated Security Systems
July 31, 2017
With the increase in crime rates all over the world, there is little doubt about the reasons for the popularity of the Integrated Security Systems. Check out some of the frequently asked questions on the subject and their answers.
1. What are integrated security systems
In recent years, the market for security equipment has realized the immense merits of integrating different components in a security system. However, true integration may be offered by all the manufacturers in the field today. A truly integrated security system combines the various components and yet they are all part of a more sophisticated and bigger system. It is possible to integrate components like a public address system, CCTV, fence alarms, intruder alarms, fire alarms and access control system within a single system . The system can be multi-station networks or even a single PC. All these components should interact with one another as a single entity. For example, whenever the fire alarm gets activated, the screen of the Visual Display Unit should pop up a new text window where detailed instruction should be given on what to do next. Simultaneously, the integrated system may release the doors meant for fire exit and display those CCTV cameras, through which the operator can view the affected area so that the operator in question can engage in a communication with the other staff and do not have to take the help of any public address system.
2. Does the system continue functioning even when there is a power cut?
Yes, the system should be able to function with the help of a battery backup though the duration of this backup time may vary according to the type of panels used within it.
3. Do you need to install a telephone service for installing and running an integrated security system?
A reputable vendor typically provides a host of communication options such as cellular, Wi-Fi, and network.
4. Is it mandatory to drill holes in your walls for installing integrated security systems?
It is not mandatory to, as wireless security systems are also now available in the market.
5. Will you be able to use your smartphones to view the security cameras?
Yes, business owners as well as homeowners, can use their smartphones to view what the cameras are capturing from any location with the most advanced technology today.
6. Can you take the system with you when you relocate to another place?
Yes, it is possible to transfer the system to you and get it reinstalled at the new site if you have a wireless system.
If you still have some question, visit http://www.attsystemsgroup.com/integrated-security-management-systems-isms/ OR RSVP now.
What is an Appointment Booking System?
July 25, 2017
An appointment booking system is one that allows professionals and businesses to manage the scheduling of the appointments and bookings. This is also known appointment booking software or online booking software.
This can be classified into two separate categories mainly
Desktop Application: These kinds of applications are usually licensed and can be installed on computer hardware that is end-user managed. These programs have various features and reporting that can be customized as per the company’s requirements. However, the only drawback of this type of system is that it does not have an online portal so that it can be accessed by both the customer and the staff. The applications that are installed require regular maintenance, upgrading, and support by the end user.
Web-based Applications: this is provided by a third party service provider and allows the appointment booking tools and features to be hosted as software solutions usually via web browsers. One of the benefits of this system is that it allows the customers to book their own appointments. The appointments can be scheduled over the web and can be accessible by the customers at their convenience. This system can be accessed from any computer at any time and the only requirement for this is to have a good internet connection.
Whether the appointment booking application is desktop based or web-based, the primary functions of these systems remain the same and can help the company in various ways. The primary functions of these appointment booking systems are:
-Integrating of the member, customer, and employee data
-There is a master database that is connected to the calendar system
-The application allows the employees to operate and analyze the data present on the calendar
-This type of application is also a permissions system
These applications software come in various different pricing models according to the requirements of the company. The desktop models are predominantly priced in the traditional software licensing model which is a licensing fee that has to be paid one time. On the other hand, the web-based systems can be subscription-based, advertising-based, per-use, free web-based systems and fee per booking pricing systems.
This software is a breakthrough technology together with a access control system that has helped to make the booking of appointments easier for the customers as well as the employees of the company and it also makes it more convenient to find a suitable time for the appointment that is suited to both the customer and the employees.
Type of Point of Sales System
July 17, 2017
Weve already stated that every type of POS software is unique. The ideal POS for the restaurant business may not be the ideal solution for the retail industry. Experts recommend that the business owner should learn about the various types of POS systems in order to choose the ideal type for their business. The features can also differ depending on the companies that are developing this program. For a
An emenu in this case clearly required for a restaurant context as it helps speed up the ordering process. However, the original purpose of POS remains unchanged.
Retail POS System
The POS that are ideal for the retail business are commonly utilized for one terminal and will function at single hardware. This also comes with an LED screen, keyboard, receipt or invoice printer and barcode scanner. It basically looks like a computer that is installed in the traditional cash register. In the event that the POS comes with a multiple terminals, it will require separate servers in order to synchronize the data. Perhaps the retail industry has the simplest form of POS System since they are typically used to complete a single transaction during a particular time. They also have little variation depending on the company that designed them. But just like any types of POS, this can also be customized by introducing additional hardware such as digital scales and exchanges and return.
There are two types of POS systems that are being utilized by the restaurant industry; back-kitchen POS and the front-desk POS. The POS that will be used in the front desk needs to function with a simple touch on the screen. This is the system that will receive the orders of the customers, and these orders will be directed to the back-kitchen. The POS at the back kitchen will print the order that will be delivered to the Chef. The type of POS system is also determined by the scale of your business. Casual-type requires an efficient type of POS. The retail-type restaurant will need POS that cut the transaction, relay the orders and reduce the errors. Quick-service type needs a POS that electronically display the menu on the monitor.
Apart from the proper management of room assignments, a hotel POS system needs to be properly integrated that it will allow the employees to transfer the charges of their customer from the dining to the guest room in a simple click of the button.
Introducing POS software in Singapore does not necessarily have to be expensive. Determining the right type of POS should be discussed by the decision makers by considering the input of their employees. Modern type of POS can improve the customer satisfaction and improve the sales of the company. There are cost-effective POS that have the entire necessary function within single software.
The manual type of processing requires human intervention that is prone to errors. This issue can be eliminated by finding the right POS system for your business. The right type of POS will be able to deliver affordability, time-management, efficiency, accuracy and comfort.
Get an iPad POS Software in Singapore
June 19, 2017
Technology keeps changing, and at times, it is almost impossible to keep up with the changes. There are a number of innovative ideas that the human race has been embracing and this has trickled down to the POS software Singapore, offered through the iPad.
While most people are, still, stuck to the conventional POS systems, the iPad has made things pretty easy, and communication in the store is done electronically. If you are considering acquiring a POS system, you might as well for the iPad version and enjoy the loads of benefits that it brings.
Minimize Operational Costs
The POS system for the iPad will help you reduce on the operational costs. If you are a business owner, you will agree that having a POS system is quite taxing and most businesses opt to lease them. This will cost you thousands of dollars, every given month. As for the iPad POS, you will be able to pay a lower amount, and it is PAYG option. This means that you will pay as you go and this can be quite economical.
Most of the modern POS system can be integrated to an iPad instantly, and you will end up spending lower monthly rates for the system. You will get all the features that you would, ordinarily, find on a traditional POS.
Synchronize your Database
With the iPad POS software, you will be able to sync all your data, through a secure encryption. This is a way that ensures that all the transactions are safe and sound and it becomes easy to keep track of all transactions, even when you are on the move. The use of the iPad POS simplifies everything, and you will need minimal setup to start using the system.
This will help you streamline management, tracking and reporting to a great extent. You can easily tell the customers who are buying, frequently, and the amount of money that they spend. In addition to this, you will be able to tell the products which are moving at the highest rate. The POS system Singapore will help you with proper analytics, which will see to it that the ROI and profitability has been increased.
Give More to Your Clients
When you go for the iPad POS in Singapore, you will be able to offer your clients a modern way to shop. They will be able to get a digital catalogue, with clear pictures and detailed descriptions. This will make it easier for customers to compare the prices of different products and be able to make an informed decision. The iPad POS offers a whole lot of convenience, which most of your customers will appreciate.
The future of POS systems is going mobile, and it would be great to get started today. If this interests you, get in touch with Solution Details and get the best of POS software in Singapore. You will also be guided on the right tools to incorporate, so as to make the most of the system.
Making the Most of a Retail POS in Singapore
June 3, 2017
When you have a POS software in your retail store, you can be able to perform a number of operations simultaneously. This is a form of technology that will ensure that all the activities of the business are running smoothly. With a proper retail pos , you will have full control of the inventory, customer incentives as well as all the sales activities. At the end of it all, the productivity levels are enhanced, and you stand to gain a whole lot of profits.
If you are new to the concept of POS, it simply means point of sale, which is a software meant to provide your retail with technological support. As such, you will run your business in a professional manner and streamline all the operations.
Customized POS System
It is worth noting that you can get your POS customized such that it will serve the needs of your business effectively. This is meant to serve your businesses needs in a specific manner, and as such, it will be programmed to capture all the items that you are selling in your store. Irrespective of the type of products that you are selling in your business, you will have a smooth flow of activities with a retail POS in Singapore system.
As long as the system is customized in a proper manner, you will be able to connect a number of terminals, and this provides some form of security. Since you can easily monitor each station, you will minimize any chances of theft from the employees. This can be used for all types of businesses that sell products or services.
As you may have realized POS is a software, and there are some hardware components that will be required so that you can use the system. This is installed on your computer or mobile devices and then connected to a POS device. Once the employees are trained on how to use it, you will have all the data synchronized, which makes it easy to keep track of the inventory and all the sales that are recorded.
The POS system is quite comprehensive and has so many benefits, which you can enjoy. Some versions will have a customer relationship management application, and this will help you in interacting and communicating with the customers effectively. The fact that all computations are done electronically, there are very slim chances of making mistakes when it comes to prices and cost calculations.
The POS system has a program that allows you to issue a receipt for every item that they have purchased. On the other hand, all the sales are recorded in the central database, and this makes it easier to track all the transactions, without much difficulty. In the event of any query, it would be easy to trace where the problem is and the personnel that is responsible for any concern. With a good retail POS, your business is bound to grow and experience tremendous improvement.
Running your F&B Business Efficiently
June 3, 2017
Stock maintenance, excellent customer service, and proper management gives you better control of your business. No matter how experienced you are in the business of F&B, you will need a system that helps you enjoy better control of your business. Running a business traditionally will only frustrate you. Imagine if you could not order pizzas or burgers online! You are busy at home, and you would like food to be brought to your home, but there is no way you can do that! POS software in Singapore has brought changes to this since as a business owner, your customers will make orders online.
Reasons to consider Singapore POS system for your F&B Establishment
There are many benefits that come with the use of POS system for your F&B establishment. Most people can attest that they have had bad experiences while ordering food. It has either been served too late, it is not what they expected, and staff may seem unfriendly. This is a system that gives a customer a different and memorable experience.
Reduces the Wait Time for Customers
Waiting for your food and especially for some time is very frustrating. In fact, some customers will avoid coming to your establishment since the service is slow. This is a system that gives your customers a different experience. With an IPAD ordering system, human errors that occur during the ordering and time spent waiting for food is reduced. When customers order their food the order is sent direct to the kitchen.
A Business Owner Manages the Business from a Device
As an F&B business owner, you do not have to keep following your employees on how they are running the business. This POS system allows you to run your business from a mobile device. It gives you a chance to relax and enjoy the efficiency brought by the system. In fact, this is one of the many reasons that it has become popular.
Everyone is in the business to generate as much profit as they can while offering affordable foods and drinks. When a restaurant is properly managed, it is one of the most profitable businesses. Since customers are able to make their orders online with this point of sale software, it widens up the boundaries which increases your profits. It is effective software that boosts sales without the customers having to wait for long.
With this POS system, your customers will be talking about the great experience they have had in your restaurant. They will not experience wrong food served to them or wait for too long for patrons to attend to them. When your customers receive quality foods fast and are able to make their orders fast, this will improve their dining experience. As a business owner, you will boast of efficiency in running your business which translates to happy customers and in turn enhanced profitability. If you own a restaurant and this has been your dream, make a step of acquiring the software.
How RFID technology can help your business
December 23, 2016
RFID, or a Radio Frequency Identification tag, is the technology that is used by the businesses for tracking the products. With the assistance of the top tier IT infrastructure services in Singapore, RFIDs are becoming increasingly popular. These are tiny chips that are attached to the products. With a tag, consisting of an antenna and a tiny integrated circuit, the tag passes the identity, when it is close to the reader so that the presence of the product can be recorded. This way, it helps the businesses in their supply chain process and manufacturing process. The management of products become much easier.
RFID is widely used across the various sectors of businesses. From vehicle tolling to car immobilizers, even patients at a hospital are tagged with this.
Self-tracking of products
With RFID, the products can be self-tracked, and this helps the businesses in tracking the assets and managing the production along with shipments.
RFID technology is quite beneficial to the healthcare industry, where it is used for tracking the medical instruments. When the tracking becomes so easy, it can have a greater impact on the safety aspect of the employees. Also, with an accurate tag reading, the time and effort involved in lifting the right products is saved.
One can also use the RFID technology for capturing and storing the history of a product. All the service-related issues of a product can be captured and stored for future reference.
For the businesses that are involved in manufacturing, RFID technology can reduce the manual work and costs. It can also improve the planning and visibility.
It can help in faster locating of products and in planning the locations for the products in a strategic manner. So, real-time information can be provided to the management at all times.
It helps in improving the efficiency and accuracy of the supply chain, so the delivery process is also speed up. This, in turn, results in reduced distribution costs.
With the help of RFID, the shipping containers can be easily tracked and managed, which can result in safer transportation and lower costs.
With the help of IT infrastructure services in Singapore, the companies can get the RFID implemented and reap huge benefits out of it. RFID can be quite beneficial for the businesses, as it can save a lot of time and effort for them. The asset tracking of the products can help the businesses in managing their inventory accurately. Using the right technologies can help the businesses to grow manifold, within no time.
How to implement an ERP software without failing
November 4, 2016
One of the goals of every organization is to have a system where information can be retrieved in the shortest period of time. But what do you do when the information you require from your central database isn’t easily accessible? What do you do when your current system can no longer support your business needs?
Transition from one stage to another isn’t always easy. Itâs just like an emergency relocation to another city with all your properties; sometimes, your important things get damaged. But if you have done careful preparation, all your items have the tendency of being safe. It is the same for an organization that wants to implement a new Enterprise Response Planning (ERP) software.
The success of this implementation lies in its preparation or planning in moving from the old to new system. The implementation of the software requires changes in the current system and depends on a number of factors such as: the size of the organization, the budget of the organization, the number of modules required, and the time frame of the change process. No matter the factor, we got you covered in this article because a well designed implementation plan is the key to success.
Consultation or selection of team: Some organizations prefer to source for consultants to carry out the responsibility of studying the current system and designing what the new system should be like. Because of low budget, some organizations select their own team which may comprise staff from different departments. One of the reasons for implementing a new ERP software in an organization is because the current system has limitations or has become outdated and gets difficult when it is being used. Knowing when to make an implementation is vital. The team must answer questions such as: is the cost of maintaining the old system higher? Is the software outdated? Is it faster to do work manually when compared to the system? Lack of understanding of what is required will lead to the failure of the implementation.
Software Vendor selection: looking for the right ERP vendor is vital and this will be based on the report of the consultant or team. Since each ERP software has its uniqueness , you have to choose the one which will perfectly solve the problem at hand. In choosing a vendor, you must check their records and years of experience, not forgetting reviews from other clients. The vendor should provide at least three clients they have worked with so as to be sure they have the ability to perform the implementation.
Implementation: This begins when there has been an agreement between the organization and the software vendor. Implementation should be in phases, to ensure smooth transition. The implementation comes with a lot of changes, therefore the organization must be in pace with that change.
Training: After implementation, there should be a training session with the team members of the project or those who will be in charge of the system. Training should not only be documented, but must be a physical practical session for those involved. Learning to operate a new system takes time, therefore enough time should be allocated to it to ensure smooth operation. There should be an operational support group which will be available, in case other employees need to be taught.
Common Mistakes While Implementing ITIL Solutions in Your Organization
July 16, 2016
Being certified in ITIL will allow you to integrate a number of operational improvements in your organization. But it does not always go according to plan. The desire to show your enthusiasm and apply what you have learned can backfire if you do not do so carefully.
Take a look at 4 of the most common mistakes you can make when applying ITIL knowledge in your organization.
1. Assuming ITIL is the solution to all your problems
ITIL is not a magic wand which will solve all your problems once you have a certificate for it. It is merely a set of guidelines and best practices in IT service management which allow you to tackle these problems effectively. You could implement the best solution after a lot of consideration and it could still fail. No matter how highly certified you are, the implementation of ITIL practices differs from one organization to another. The results are also vastly different based on the follow through.
2. Forming new teams
ITIL is a practice which has to be included in your day-to-day activities. Anyone can be a part of the process. But a lot of times, you end up forming a new team to implement ITIL. There is absolutely no need for a new team because you can include employees who are smart and willing to learn, not necessarily trained in ITIL, to implement solutions. If you do form a team, ensure the people you select are able to fit into roles such as project managers, owners, stakeholders etc.
3. Not assessing risks
When you are implementing a change in your process, it is necessary to assess the amount of risk involved. You should always ensure there is a backup in case the proposed solution fails. Consult enterprise managers and senior management to have a level of accountability where the change has a greater risk. Failure to do so can lead to a breakdown in productivity and impact the business negatively.
4. Integrating ITIL in every single process
Once you have learned the importance of ITIL and its advantages, you may be tempted to implement it in each and every process. This is not necessary because some processes may already be successful and do not need any additional interventions. Before implementing solutions analyze where ITIL can be used and apply it there effectively.
There are a number of service providers who specialize in training and providing ITIL certification in Singapore. Millions of certified professionals all over the world already use it successfully in their organizations. By improving customer satisfaction, communication, and reducing costs, ITIL offers many benefits, but only if it is applied properly.
Top 5 Self-Payment Kiosk Software for Banks
July 1, 2016
Banking services are now more user friendly thanks to the self- service payment kiosks. Listed here is the top five self-payment kiosk software for Banks.
1. LiveWire Kiosk: The software offered by LiveWire combines digital signs with mobile and web apps. As a result the banks have control over real time management of social media, CRM, and other services. Representatives in a Bank can now focus on handling complicated situations instead of answering common customer queries. Through this software, a customer can view their account details, change PIN and avail other services.
2. Meridian: A pioneer in kiosk software solutions, Meridian has been leading the industry for the past 25 years. Kiosks manufactured by Meridian have a global appeal. The software solution offered by the North Carolina based company aids customers in expanding their outreach and brand presence. Software solutions offered by Meridian include MzeroManage (remotely monitors performance), MzeroPlatform (software for security) and MezoCreate (development of Customized software). Customer support offered by the company is best in class with round the clock on-site and off-site assistance.
3. Moki: US based Moki Mobility offers kiosk solutions that run on iPad tablets and Android. Marketing strategies are evolving to include smart phones and iPad screens as an economic alternative. Instead of installing a number of Kiosks for customer queries in banks, iPads in the same number meet the purpose at half the investment. Moreover, these devices can be accessed and controlled from remote locations. Features offered by Moki are remote access, onsite printing, touch screen, secure browsing, virtual keyboard, wireless access and usage reporting.
4. RedyRef Interactive Kiosk: Founded back in 1920, the US based software and hardware giant RedyRef offers kiosk management solutions that are easy to install, ADA compliant and accessible. The features offered include reservation of activities, remote access, onsite printing, order fulfillment, secure browsing, user reporting and touch screen interaction.
5. Provisio: Installed in Banks and mobile companies, Provisio is a market leader in providing remote access and management, secure kiosk and digital signage. The software solution SiteKiosk is specific for maintaining security lockdown of information in kiosks that are in the public domain. Online banking to check banking details is made easy by SiteKiosk. The user friendly nature of the software has found acceptance with the older conservative generation as well. SiteRemote, another software solution, offers control, configuration and management of information displayed at the kiosk.
Banking solutions offered by self-service payment kiosks, top 5 self-service payment kiosk software
Cloud Computing and ERP
June 27, 2016
Software and information technology have progressed in leaps and bounds. Different software and even a collection of software are used by organization to achieve business and process accuracy. Software applications are customized by a dedicated team of engineers in every organization, to achieve the best level of efficiency and accuracy. This in turn further helps in the smooth running of business. This yields more revenue and thereby ensures success and growth for an organization. One such suite of application is the Enterprise Resource Planning (ERP) software.
Businesses grow in Singapore. It has for a long time been the commercial capital of Asia. This is because it has the environment that is conducive for companies to establish themselves and grow there. The policies formulated by the government ensure that Singapore has minimal corruption and even tax issues are not a headache for businessmen. For these reasons Singapore has always been one of the favorite places for businessmen.
Business and software are intrinsically connected in the modern times. Many processes that were earlier regulated and maintained by human beings can be done in a jiffy by advanced applications. A collection of such applications to maintain various processes in an organization is ERP software. ERP software in Singapore is very common. As Singapore is commercially very ripe, for businesses to run successfully it is important for organizations to be able to manage their information judiciously. For this ERP software is much needed.
Cloud Computing and ERP
Cloud computing is a much talked about topic in the present times. It is also called on-demand computing. It functions on the premise of using the internet to store data provide computing resources that are shared. Cloud computing covers from emailing to photo sharing on a social networking site. It encompasses the huge arena of hosting a computing infrastructure of a corporation functioning worldwide, from remote data centers.
Singapore has many large global enterprises. ERP is an enterprise software as it is mainly used by large enterprises. ERP software in Singapore is slowly moving towards cloud computing as many multinational firms are functioning in Singapore. Cloud ERP ensures that the company’s processes like accounting, supply chain, human resource management, and manufacturing are run through cloud. This ensures that the data is never lost due to malfunctioning of a software or hardware as the data is stored in the World Wide Web. Hence cloud ERP is the new technology that is soon going to take over the world.
Little History Of The Self Service Kiosk That Is Interesting
June 24, 2016
What is it? – Self Service Kiosk is a terminal that is computerized which can feature all the exceptional software and hardware developed to exhibit in the public for accessing any kind of information and any kind of application to communicate, commerce, education and entertainment. Initially they were designed like the telephone booths and now are the days where they are being used whilst sitting on a chair or bench at the own comfort.
Where it is Kept and what is the use? – The self service kiosk or interactive kiosk is used by people and in the place of high foot fall. So, strategically the kiosk is placed in airports, metro stations, multiplexes and airports etc. Kiosk being technologically integrated helps in performing many unique and wide ranges of roles. For example, if it is a heavy traffic multiplex it is highly impossible to give the ticket for online booked show in a theatre, that too manually. So few cinema theatres do have the Kiosk option which can give the ticket by input of a code and online booked number which save time and rush. Owners can have many specifications to meet the requirements of their business. Few may require a bill acceptor while the other a card reader, so it is easy to design a Kiosk as per the need.
History – The first and foremost self service kiosk was seen by many visitors, students and teachers of University of Illinois during an Urbana Campaign. It was then led by Murray Lappe, Student, Pre-med. It is designed on a Plato Computer which was made accessible through a touch screen made of Plasma. This display panel was first invented by Donald L Bitzer at University of Illinois. The kiosk allowed everyone who wants to seek information regarding the movies, courses, extracurricular office to bus schedules and other directory related stuff.
The first commercial use was a conceptual project designed and developed by a retailer of the shoe named Florshem Shoe Co. It was led by a most ingenious executive vice president in 1985. It was manufactured, created and customized with the help of ByVideo Inc resided in Sunnyvale of California. It was a huge network built even though the first commercial kiosk; as huge as 600 Kiosks as a network. With these Kiosks a customer can actually buy whatever shoe they want, that which is not available based on the retail stock or location. Any shoe can be selected by the choice of colours and size and a payment should be made on the Kiosk only. The payment made will directly reach the mainframe for the immediately following day either as a home delivery or in few cases as the store delivery. It lasted for 6 long years in many locations.