Month: July 2016

Being certified in ITIL will allow you to integrate a number of operational improvements in your organization. But it does not always go according to plan. The desire to show your enthusiasm and apply what you have learned can backfire if you do not do so carefully.

Take a look at 4 of the most common mistakes you can make when applying ITIL knowledge in your organization.

1. Assuming ITIL is the solution to all your problems

ITIL is not a magic wand which will solve all your problems once you have a certificate for it. It is merely a set of guidelines and best practices in IT service management which allow you to tackle these problems effectively. You could implement the best solution after a lot of consideration and it could still fail. No matter how highly certified you are, the implementation of ITIL practices differs from one organization to another. The results are also vastly different based on the follow through.

2. Forming new teams

ITIL is a practice which has to be included in your day-to-day activities. Anyone can be a part of the process. But a lot of times, you end up forming a new team to implement ITIL. There is absolutely no need for a new team because you can include employees who are smart and willing to learn, not necessarily trained in ITIL, to implement solutions. If you do form a team, ensure the people you select are able to fit into roles such as project managers, owners, stakeholders etc.

3. Not assessing risks

When you are implementing a change in your process, it is necessary to assess the amount of risk involved. You should always ensure there is a backup in case the proposed solution fails. Consult enterprise managers and senior management to have a level of accountability where the change has a greater risk. Failure to do so can lead to a breakdown in productivity and impact the business negatively.

4. Integrating ITIL in every single process

Once you have learned the importance of ITIL and its advantages, you may be tempted to implement it in each and every process. This is not necessary because some processes may already be successful and do not need any additional interventions. Before implementing solutions analyze where ITIL can be used and apply it there effectively.

There are a number of service providers who specialize in training and providing ITIL certification in Singapore. Millions of certified professionals all over the world already use it successfully in their organizations. By improving customer satisfaction, communication, and reducing costs, ITIL offers many benefits, but only if it is applied properly.

Banking services are now more user friendly thanks to the self- service payment kiosks. Listed here is the top five self-payment kiosk software for Banks.

1. LiveWire Kiosk: The software offered by LiveWire combines digital signs with mobile and web apps. As a result the banks have control over real time management of social media, CRM, and other services. Representatives in a Bank can now focus on handling complicated situations instead of answering common customer queries. Through this software, a customer can view their account details, change PIN and avail other services.

2. Meridian: A pioneer in kiosk software solutions, Meridian has been leading the industry for the past 25 years. Kiosks manufactured by Meridian have a global appeal. The software solution offered by the North Carolina based company aids customers in expanding their outreach and brand presence. Software solutions offered by Meridian include MzeroManage (remotely monitors performance), MzeroPlatform (software for security) and MezoCreate (development of Customized software). Customer support offered by the company is best in class with round the clock on-site and off-site assistance.

3. Moki: US based Moki Mobility offers kiosk solutions that run on iPad tablets and Android. Marketing strategies are evolving to include smart phones and iPad screens as an economic alternative. Instead of installing a number of Kiosks for customer queries in banks, iPads in the same number meet the purpose at half the investment. Moreover, these devices can be accessed and controlled from remote locations. Features offered by Moki are remote access, onsite printing, touch screen, secure browsing, virtual keyboard, wireless access and usage reporting.

4. RedyRef Interactive Kiosk: Founded back in 1920, the US based software and hardware giant RedyRef offers kiosk management solutions that are easy to install, ADA compliant and accessible. The features offered include reservation of activities, remote access, onsite printing, order fulfillment, secure browsing, user reporting and touch screen interaction.

5. Provisio: Installed in Banks and mobile companies, Provisio is a market leader in providing remote access and management, secure kiosk and digital signage. The software solution SiteKiosk is specific for maintaining security lockdown of information in kiosks that are in the public domain. Online banking to check banking details is made easy by SiteKiosk. The user friendly nature of the software has found acceptance with the older conservative generation as well. SiteRemote, another software solution, offers control, configuration and management of information displayed at the kiosk.

Banking solutions offered by self-service payment kiosks, top 5 self-service payment kiosk software