Month: March 2018

Microsoft Dynamics 365 and its Benefits

Microsoft is probably what we hear about most of the time. However, have you already come across the term Microsoft Dynamics 365? Well according to Margaret Rousse, Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools. Now in this article, we are going to discuss about why we should choose MS Dynamics 365 and its benefits as well.

One vendor for Microsoft Dynamics is Hitachi ICT. Hitachi ICT Microsoft Dynamics CRM is a Microsoft Dynamics partner who are established in this field and they have consultants whom you can enquire with regarding the solutions your company requires. If you are serious about finding a partner for Microsoft Dynamics CRM Singapore, you should check them out at their site.

To start, Redspire CRM will give us some reasons on why we should choose Microsoft Dynamics 365.

Why choose Microsoft Dynamics 365?

Microsoft Dynamics 365 is a customisable end to end suite of business applications that finally brings together operational processes and customer engagement.

The two core components of the Enterprise edition are the industry favourites Dynamics AX and NAV. Each app delivers its own solid Microsoft Dynamics value but the real jewel in the crown is the way that the Common Data Model supports the integration of every app. Businesses can collaborate better, report more accurately, automate more successfully, improve productivity and identify opportunities and weaknesses. Read more here.

In the article above, there is a brief description on how MS Dynamics 365 could help in your sales, customer service, marketing, filed service, financials, project service, operations, and a lot more. But you could also view a more detailed explanation of each by clicking individual buttons on the page. Now, Eclipse is going to give us seven additional benefits of using MS Dynamics 365 CRM.

7 Benefits of Using Microsoft Dynamics 365 CRM

No matter in what industry your organization operates, customers are your most important asset and managing those customer relationships is the foundation for growing your business. A CRM (customer relationship management) solution can help collect, organize and manage all of your customer data, but an integrated CRM solution that is connected across all parts of your business from finance to operations, can do so much more. Here are 7 benefits of using Microsoft Dynamics 365 to transform your business.

  1. Connected Operations

Microsoft Dynamics 365 is a cloud-based solution that combines both CRM and ERP capabilities into one seamless application. It removes traditional barriers and unites the front office and the back office with a single end-to-end system for managing every aspect of your business including:

  • Marketing
  • Sales
  • Customer Service
  • Field Service
  • Operations
  • Finance Read more here.

One benefit mentioned above is that MS Dynamics 365 has an enhanced customer service. As mentioned earlier, they have a 360 degree view of their customers. That would be a good thing for they will be able to manage and monitor well what their customers’ wants, needs, issues, and concerns.

Lastly in this article, Power Objectives will tell us why CRM for Microsoft Dynamics 365. Let us read below.

Why CRM for Microsoft Dynamics 365?

First, Why CRM?

The value of CRM in an organization

In today’s market, customers have more options than ever when choosing the companies they choose to do business with. Because of this, it is essential that an organization fully understands their customers from the first interaction through the last interaction and across the organization. Customer relationship management (CRM) systems allow for easy information tracking and sharing to ensure that each interaction with a customer is meaningful, productive, and pleasant.

More than just salesforce automation

Traditionally, CRM systems have been regarded as sales tools for accessing a pipeline or activities specific to the sales process. Today, companies are increasingly seeing exceptional value in sharing information throughout the entire organization. The use of a CRM is spreading beyond the traditional sales department. Although specific information needs will differ from one role to the next, more often than not customer information can and should be shared beyond sales. Read more here.

First of all CRM stands for customer relationship management and it is really important for each and every business. So CRM can help with Microsoft Dynamics 365’s sales, marketing, and customer service, field service, project service, and many more. Say for example, CRM does something for a Microsoft stack like Skype. This tool is for communication and Dynamics 365 makes Skype more convenient too. Anyways, MS Dynamics 365 is a very useful for any business that is why we should not hesitate to choose it.